Privacy Policy – How Safe and Secure Your Data Is at Jilie

1. Introduction

Welcome to the jilie online gaming platform. We believe everyone has the right to privacy, and respecting that right is our responsibility. This Privacy Policy ("Policy") clearly explains what information jilie collects, how it is stored, and the purposes for which it is used.

This Policy applies to the jilie website, mobile app, and all digital services. By creating an account or using any of our services, you are deemed to have agreed to this Privacy Policy. Please take a moment to read it carefully in full.

Our goal goes beyond mere legal compliance — we genuinely want you to feel completely at ease while using jilie, knowing your data is in safe hands.

2. What Information We Collect

Jilie collects two types of information — data you provide directly and data collected automatically while you use our services.

Information provided directly:

• Full Name & Date of Birth
• Mobile number and email address (where applicable)
• Current Address
• National ID or other identity document details (for KYC verification)
• Payment-related details (mobile banking number, etc.)
• Information provided when contacting support

Automatically collected information:

• IP Address & Device Information
• Browser type and operating system
• Time spent on each page of the site
• Gaming history and betting patterns
• Transaction History
• Information Collected via Cookies & Web Beacons

3. How Information Is Collected

Jilie collects information through various channels. Keeping you informed about each of those channels is our responsibility:

• Registration Form: Information you provide when opening an account is collected directly.
• KYC Verification: Additional documents may be requested to confirm your identity.
• Payment Processing: Transaction details are collected at the time of deposits and withdrawals.
• Game Activity: The games you play, how long you play, and the bets you place are recorded automatically.
• Support contact: Conversations via chat or email are stored for service quality improvement purposes.
• Cookies & Tracking: Website usage information is collected automatically.

4. Why Information Is Used

Information collected by jilie is used only for specific purposes. We never use your data beyond what is necessary:

• Account Management: Keeping your account active and secure.
• Identity & Age Verification: Legal compliance and 18+ age verification.
• Payment Processing: Complete deposits and withdrawals securely.
• Fraud Prevention: Detecting unusual activity to keep your account secure.
• Customer Support: Resolving your issues promptly.
• Personalized Experience: Game suggestions and offers tailored to your preferences.
• Legal Compliance: Compliance with AML and other international regulatory requirements.
• Platform Development: To improve service quality and overall user experience.

5. Data Sharing Policy with Third Parties

Jilie never sells your personal information. However, there are limited circumstances in which data may be shared with third parties:

• Payment Providers: Necessary information is shared with services such as bKash, Nagad, etc. to process transactions.
• Game Providers: Limited data may be shared with providers such as Pragmatic Play and NetEnt for game operation purposes.
• Technology Partners: Trusted technology partners for site security and technical services.
• Legal Authorities: Disclosure of information is mandatory upon court order or request from a regulatory authority.
• AML Organization: Reports are submitted to the regulatory authority in compliance with anti-money laundering laws.

Third parties with whom data is shared are also required to uphold the same privacy and security standards. jilie ensures this through its data processing agreements.

6. Data Security Measures

Jilie employs industry-leading technology to safeguard your data. Our security operates on multiple layers:

• 256-bit SSL Encryption: All data transfers are encrypted.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Periodic security audits conducted by third parties.
• Encrypted Database: Stored data is also kept encrypted.
• Access Control: Only authorized personnel can access data, and every access is logged.

In the event of a security breach, jilie will promptly notify you and take all necessary steps. Our Incident Response Team is active 24/7.

7. Cookies & Tracking Technologies

Jilie uses cookies to enhance your experience on the site. Cookies are small data files stored in your browser. We use three types of cookies:

• Essential Cookies: Essential for the site to function properly — including login sessions, security, and more. These cannot be disabled.
• Functional Cookies: To remember your preferences — such as language and theme settings.
• Analytical Cookies: To understand which sections of the site are used most. These can be disabled.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain site features to stop working.

8. Data Retention Period

Jilie does not retain your data indefinitely. Specific retention policies apply to each category of information:

• Account Information: For the duration your account is active, and up to 5 years after closure for legal purposes.
• Transaction details: Minimum 5 years as required by AML regulations.
• Gaming History: 3 years for dispute resolution and audit purposes.
• Support contact: 1 year for service quality improvement purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once legal retention obligations have expired, jilie securely and permanently deletes your data.

9. Your Rights

You have clear rights over your personal information, and jilie respects every one of them:

To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 business days.

10. Protection of Minors' Data

Jilie is a platform strictly operated for users aged 18 and above. We do not knowingly collect any information from children or minors.

Age is verified at the time of registration, and identity documents may be requested if there is any doubt. If we discover that someone under the age of 18 has opened an account, it will be closed immediately and all associated data will be deleted.

If a parent believes their child has registered on jilie, please contact our support team immediately. We will take swift action.

11. Privacy Contact & Complaints

If you have any questions or concerns about this Privacy Policy, please reach out to our customer support team. We take all concerns seriously and work to resolve them as quickly as possible.

12. Changes to the Privacy Policy

Jilie may update this Privacy Policy from time to time. When changes are made:

• The updated policy will be published on the website and the "Last Updated" date will be revised accordingly.
• You will be notified of any significant changes via app notification or email.
• Continued use of the service after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay up to date. Privacy is your right — and we are here to protect it.